Bill Reinert has been in the position of both giving and receiving customer service. He now believes that making the effort to serve the people in our lives the best that we can is a rewarding practice, whether in business or at home.
When she was young, Mary Curran Hackett's father gave her and her siblings frequent speeches about the importance of perseverance. What surprised her as an adult was how much he lived his "never give up" message toward her when she needed him the most.
As a father, David Westwood has found that life isn't so complicated when deciding on the very basics of life that need to be taught to our children. For Westwood, one of those basics is that we must learn self-respect before we can gain respect for others.
Playwright Elise Forier Edie knows her recovery from addiction will be difficult as she battles feelings of arrogance and control, fear and helplessness. But Edie believes she has found a way to start her journey by focusing on this one moment in time.
English professor Nick Capo spent many evenings during his youth playing basketball with his father. Although he preferred volleyball and books, Capo saw his father’s drive to perfect his jump shot as an inspiration for how he could live his own life.
When James T. Harris was a young man, he had a summer job as a janitor, cleaning restrooms in local factories. Harris was surprised—and even angry—when people ignored him and made him feel "invisible" because of his uniform and his position. Now, as a university president, he believes all young people should get out of their comfort zones and see the world from other people's perspectives.